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Terms and Conditions

These terms explain how orders, refills, cancellations, refunds and payments work on SMMResell. Please read them before placing an order — by using the platform you agree to everything set out below.

Last updated September 2026 8 sections
1

General Terms

  1. By using our platform, you agree to comply with all rules, policies, and guidelines outlined here.
  2. We reserve the right to update or modify these Terms and Conditions at any time without prior notice. It is your responsibility to review them regularly.
  3. Our services are intended solely for lawful purposes. Any misuse, fraudulent activity, or violation of third-party terms (such as social media platforms) is strictly prohibited.
  4. We do not guarantee that all services will work identically across all accounts, regions, or platforms due to differences in algorithms and policies.
2

Refill Policy

  1. Refills are only applicable to services that explicitly include a refill guarantee at the time of purchase.
  2. Requests must be submitted within the service's valid refill period as mentioned in the description.
  3. All refill requests must include the correct Order ID and proof of drop (such as screenshots or analytics data).
  4. For large accounts, a minimum of 10% of the order quantity must have dropped for us to process the refill.
  5. Refills are not provided if the current count is below the start count recorded at the time the order was placed. Our providers do not compensate such orders, and therefore we are unable to offer a refill in these cases.
  6. Placing multiple orders on the same link at the same time, whether on our platform or on another panel, can cause the count to fall below the start count. Orders affected in this way are not eligible for refill.
  7. Refills are not available for services marked as "No Refill" or if the drop occurred after the guarantee period.
Check your count before ordering. The single most common reason a refill is refused is that the current count has fallen below the start count — usually caused by running two orders on the same link at once.
3

Cancellation Policy

  1. Orders that have not yet started processing may be canceled upon request.
  2. Cancellation requests must include a valid reason. Requests without a reason may be rejected.
  3. Orders already marked as "In Progress" or "Completed" cannot be canceled under any circumstances.
  4. We reserve the right to cancel any order in case of technical errors, stock unavailability, or suspected misuse.
4

Refund Policy

  1. Refunds are issued only for undelivered services or if we are unable to provide the service as described.
  2. No refunds will be given for:
    • Completed or partially completed orders.
    • Orders where the current count has dropped below the start count.
    • Incorrect links, usernames, or data submitted by the user.
    • Services misused in violation of our policies.
  3. Any order that is delivered or completed while the account or post count is below the start count is treated as delivered. No refund, partial refund, or wallet credit will be issued, as our providers do not refund us for such orders.
  4. Refunds, when approved, will be credited to your platform wallet within 24–48 business hours.
  5. Wallet balances are non-refundable and can only be used for placing future orders.
Refunds go to your wallet, not your card. Approved refunds are credited as platform balance and can be used for future orders. They cannot be withdrawn to an external payment method.
5

Payment Policy

  1. All payments must be made through the supported payment methods listed on our platform.
  2. We do not store any sensitive payment details such as card information; transactions are handled securely through payment gateways.
  3. Refunds to external payment methods are not allowed; all credits are processed to the platform wallet only.
6

User Responsibilities

  1. Users must provide accurate details (links, usernames, IDs) when placing orders. Incorrect details will result in service failure with no refund.
  2. Users are responsible for checking their current count before placing an order and must not place overlapping orders on the same link. Orders that fall below the start count due to drops, deletion, or simultaneous orders are non-refundable and non-refillable.
  3. You must not use our services to promote illegal, harmful, or abusive content.
  4. Any misuse of services, including spam or fraudulent activity, will result in account suspension or permanent ban.
7

Limitation of Liability

  1. We are not responsible for any losses, damages, or penalties incurred due to the use of our services.
  2. We are not liable for account bans, suspensions, or penalties imposed by third-party platforms due to the use of SMM services.
  3. Service speed, quality, and retention depend on third-party platforms and may vary; delays or changes do not qualify for compensation unless otherwise stated.
8

Contact and Support

  1. If you have any questions regarding these Terms and Conditions, you may contact our support team through the official support system available on our platform.
  2. Support is provided only through official channels. We are not responsible for any communication outside our platform.

Still have a question about these terms?

Open a support ticket with your Order ID and our team will explain how a specific clause applies to your order.

Open a ticket

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