By using our platform, you agree to comply with all rules, policies, and guidelines outlined here.
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. It is your responsibility to review them regularly.
Our services are intended solely for lawful purposes. Any misuse, fraudulent activity, or violation of third-party terms (such as social media platforms) is strictly prohibited.
We do not guarantee that all services will work identically across all accounts, regions, or platforms due to differences in algorithms and policies.
2. Refill Policy
Refills are only applicable to services that explicitly include a refill guarantee at the time of purchase.
Requests must be submitted within the service’s valid refill period as mentioned in the description.
All refill requests must include the correct Order ID and proof of drop (such as screenshots or analytics data).
For large accounts, a minimum of 10% of the order quantity must have dropped for us to process the refill.
Refills are not available for services marked as “No Refill” or if the drop occurred after the guarantee period.
3. Cancellation Policy
Orders that have not yet started processing may be canceled upon request.
Cancellation requests must include a valid reason. Requests without a reason may be rejected.
Orders already marked as “In Progress” or “Completed” cannot be canceled under any circumstances.
We reserve the right to cancel any order in case of technical errors, stock unavailability, or suspected misuse.
4. Refund Policy
Refunds are issued only for undelivered services or if we are unable to provide the service as described.
No refunds will be given for:
Completed or partially completed orders.
Incorrect links, usernames, or data submitted by the user.
Services misused in violation of our policies.
Refunds, when approved, will be credited to your platform wallet within 24–48 business hours.
Wallet balances are non-refundable and can only be used for placing future orders.
5. Payment Policy
All payments must be made through the supported payment methods listed on our platform.
We do not store any sensitive payment details such as card information; transactions are handled securely through payment gateways.
Refunds to external payment methods are not allowed; all credits are processed to the platform wallet only.
6. User Responsibilities
Users must provide accurate details (links, usernames, IDs) when placing orders. Incorrect details will result in service failure with no refund.
You must not use our services to promote illegal, harmful, or abusive content.
Any misuse of services, including spam or fraudulent activity, will result in account suspension or permanent ban.
7. Limitation of Liability
We are not responsible for any losses, damages, or penalties incurred due to the use of our services.
We are not liable for account bans, suspensions, or penalties imposed by third-party platforms due to the use of SMM services.
Service speed, quality, and retention depend on third-party platforms and may vary; delays or changes do not qualify for compensation unless otherwise stated.
8. Contact and Support
If you have any questions regarding these Terms and Conditions, you may contact our support team through the official support system available on our platform.
Support is provided only through official channels. We are not responsible for any communication outside our platform.
